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  1. I emailed them 4 times about 4 different bugs with the checkout page and they never replied to any email. Their support is unresponsive and poor. The bugs included payment gateway redirect not loading, not closing the gap when the menu bar was removed from Divi, just leaving a white space. Not loading a payment gateway plugin on radio button selection. It seems to me, if you use Stripe for payments, then it’s the only payment gateway that works.

    Their support is sh*t to be honest.

    1. Eek – that doesn’t sound right… You say you “emailed” them 4 times… did you go through their support channels? Who exactly did you email? I’ve submitted support tickets myself and have always gotten good responses within 24 hours or so…

      Maybe they just don’t respond to emails?

      1. Hi John, I used their “elite” support link on their website and nothing back from them. Genuinely disappointing, I had really high hopes for the plugin. I even got the thank you page for submitting the ticket and just tumbleweed from their support. I’ve posted to a few facebook groups on the Divi thread and the feedback has been similar. Support is lacking

          1. No worries, not your fault. They reached out to me on Facebook explaining that after some digging, their website wasn’t creating support requests correctly. They were being submitted and not ending up as tickets in their helpdesk. I guess they are fixing this issue, but didn’t get confirmation about that.

            As for alternatives, not sure yet, researching options. I’m hoping that they will resolve their new ticket submission issues and their support will be back on form and I’ll reassess from their I think.

            Thank you for replying and your article is good

          2. Ah that makes sense, and I think I remember them saying that about their support at some point. Whichever way you decide to go, I’d like to hear what you choose. For me I think Cartflows is going to win out over time. Default WooCommerce just isn’t optimized, and I don’t like constantly bouncing between wordpress and an external program for selling.

            Thanks again for the comment and clarification!

  2. I was looking at sendowl to protect paid content instead of a membership site plugin (from thrive apprentice recommendation). What are your thoughts about using cartflows for protecting paid courses? I’m really looking for a cheaper option than Access Ally for membership site management.

    1. Hey Techie!

      Cartflows doesn’t handle any content protection on its own – it just helps you make the sale with upsells / downsells etc. You’ll still need something to protect content. If you are on a budget, you can use Paid memberships pro – and if you want to sell online courses, Tutor LMS.

      SendOwl and Thrive Apprentice are a nice match together – so if you are a strong Thrive user and don’t have any need for WooCommerce, the integration that Thrive put together is very solid.

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